FAQ
Refunds
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To initiate a return, please contact us at systematicterror.com@gmail.com. within seven (7) days of the delivery of your package.
* All returned items must be in new unworn condition with tags still attached. Returned items received in any other condition will be sent back at your expense unless otherwise agreed upon.
How Do The Item(s) Fit?
You can find information about the fit of our clothes under the description of every product.
You can also locate a general size chart and specific measurements on our product pages.
Package Returned To Original Sender
If your package was returned to us, Please contact us at connect@valeforever.com
Possible reasons of return:
- Incorrect Address
- Two or more delivery attempts with no success
- Vacancy
Please note: All return-to-sender packages receive credit at an equal value of the purchase. ( shipping not included )
If the tracking states that a delivery attempt was made to the address you provided at checkout, we do not re-sent packages.
For your next purchase, we kindly ask that you double-check the address you've entered at checkout.
Order Was Delivered, But I have Not Received it.
If your package states that it has been delivered and you have not yet received it, Please work directly with the carrier for help locating the package or file a lost package claim.
Once your lost package claim has been approved you can email us to receive a replacement or store credit at systematicterror.com@gmail.com
Cancel My Order
All sales are final, we do not issue refunds.
Once an order has been confirmed or shipped, it cannot be modified/canceled.
I Placed Two Different Orders, Can You Ship Them Together?
We do not combine orders. Each order is shipped separately.
Can I Change My Shipping Address?
Once an order has been confirmed or shipped, it cannot be modified/canceled.
For your next purchase, we kindly ask that you double-check the address you've entered at checkout.
Lost/Missing Packages
Vale Forever is not responsible for any lost or stolen packages. If the tracking states that the package has been successfully shipped/delivered to the address you’ve provided at checkout, we are not responsible if the package is stolen/missing. For all lost packages please work directly with the carriers to file a lost package claim first before reaching out to us.
International Orders
Please note, some international orders are shipped Delivered Duties Unpaid (DDU). This means that you, the customer, are responsible for paying your local country's import duties at time of delivery. Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees. To ensure a convenient and hassle-free shopping experience, you can now pay your duties and taxes directly from the checkout page.
What Countries Do You Ship To?
We ship worldwide!
Please note, some international orders are shipped Delivered Duties Unpaid (DDU). This means that you, the customer, are responsible for paying your local country's import duties at time of delivery. Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees. To ensure a convenient and hassle-free shopping experience, you can now pay your duties and taxes directly from the checkout page.
When Will My Order Arrive?
Please allow 5-10 business days for processing and verification, and an additional 3-7 business days for delivery. Orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered.
Can I Make An Exchange?
If you wish to swap an item you've purchased for a different size or you received an item that is incorrect, damaged or mislabeled you may exchange it within 7 days of the product being delivered. Returned items must be in new unworn condition with tags still attached. Returned items received in any other condition will be sent back at your expense unless otherwise agreed upon.
Delivered Returns
After your Exchange/Return package has been successfully delivered, kindly allow a period of 1-3 business days to receive a credit code or exchange.
Items on Sale
We do not process returns or exchanges on products that are on sale.
I Ordered The Wrong item, Can You Change My Order Before It Ships?
Once an order has been confirmed, it cannot be modified/canceled.
Do You Restock Your Inventory?
On occasions we will restock some of our products. Please make sure to sign up for the Vale newsletter to receive alerts each time we restock an item.
I Added A Product To My Cart But Now It Says Sold Out?
All products on our site are sold on a first come, first serve basis. While you were in the process of checking out, another customer may have completed the purchase of the last available item.
